For the fifth year in a row, the city-state’s Changi Airport in Singapore has been named “world’s best airport” at the annual Skytrax World Airport Awards. The awards are based on millions of international passenger surveys.
The survey evaluates customer satisfaction across various key performance indicators for airport service and product – from check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate.
Skytrax handed out awards in a variety of other categories as well, covering everything from cleanliness and food to passenger service.
Tokyo Haneda was voted the world’s cleanest airport, while Jakarta’s Soekarno–Hatta International Airport has been singled out as the most improved.
When it comes to dining, Hong Kong leads the way, while Taiwan’s Taoyuan got the top spot in the best airport staff category.
In terms of shopping, there’s no topping London Heathrow, according to Skytrax.